Returns Policy

At LUSSO HOME we are dedicated to providing exceptional products and service.

We understand that sometimes returns or exchanges are necessary, and we strive to make this process as straightforward and fair as possible.

Inspect Your Purchase

Upon receiving your order, please inspect each item carefully. We meticulously package our products to ensure they arrive in perfect condition.

Reporting Damaged or Defective Products

In the rare event that you receive a damaged or defective product, our Customer Care team is here to help. Please contact us within 48 hours of receiving your order:

• Email: info@lussohome.co.uk
• Live Chat: Available at www.lussohome.co.uk

We will arrange for a pickup and expedited replacement at no cost to you.

Returning or Exchanging a Non-Defective Item

We provide detailed product information on our website, including photos, videos, specifications, dimensions, and shipping time frames. Please review this information carefully before making a purchase.

• Condition: Items must be in new condition with original packaging. If not, we may refuse the return or apply a 15% restocking fee.
• Misunderstandings: Returns due to misunderstandings of product details are subject to the same conditions.

Time frame for Eligible Returns

• General Returns: Must be initiated within 14 days of receiving your order.
• Damaged Lights or Globes: Must be reported within 48 hours of receipt.
• Flash Sale or Warehouse Sale Items: Must be returned within 14 days, with refunds issued as store credit.

Packaging and Condition

• Original Packaging: Returned items must include all parts and components in their original packaging.
• Condition: Items must be new and unused, free from damage or alterations. Glass globes must be securely wrapped in original packaging.

Product Condition

Partial refunds may be granted for products that have been used, installed, damaged, or tampered with, affecting their resale value. LUSSO HOME reserves full discretion in assessing a product's fitness for return.

Unclaimed Parcels

• Non-Refundable: Unclaimed packages are not eligible for a refund. Please track your shipments and arrange timely receipt of your orders.
• Reshipment: If you wish to reship an unclaimed package, additional shipping charges will apply. Costs will be based on the package size, weight, and destination.

We hope this policy clarifies our commitment to your satisfaction and outlines the steps for returns and exchanges. For any questions or assistance, please contact our Customer Care team.